khelovip live Privacy Policy

1. Introduction and Scope

khelovip live ("we", "our", "platform") takes your personal privacy very seriously. This Privacy Policy ("Policy") describes what information we collect when you use our website, mobile application, or other services, how we use it, and how we keep it safe.

This Policy applies to all individuals who use khelovip live's services. By creating an account on our platform or continuing to use our services, you are considered to have accepted all the terms of this Policy. This Policy must be read together with our Terms and Conditions, as both documents together form the complete legal framework for using our services.

This Policy has been prepared in accordance with applicable data protection laws and regulations of Bangladesh. If you disagree with any part of this Policy, please stop using our services and contact our support team directly.

2. Information Collection

2.1 Information You Provide Directly

When you register with khelovip live, make a deposit, or contact us for support, you voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Bank account or mobile wallet details (such as bKash, Nagad, Rocket numbers)
• Login credentials (username and encrypted password)

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Activity logs on the platform (login times, gameplay history, betting records)
• Session cookies and tracking tokens

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may collect identity-related information about you from authorised verification agencies. This process is done entirely to ensure the security of your account.

3. Purpose of Data Use

khelovip live uses the collected information for the purposes described below:

• Account management: To complete the registration process, verify logins, and provide a personalised experience.
• Financial transactions: To receive deposits, process withdrawals, and distribute bonuses.
• Identity verification: To protect the integrity of the platform and prevent multiple accounts.
• Customer support: To resolve your issues via live chat or email.
• Security monitoring: To detect and prevent suspicious activity.
• Communications: To send important account updates and security notifications.
• Legal compliance: To comply with applicable laws and regulations.

We do not send you marketing messages without your consent. You can opt out of marketing communications at any time by contacting us.

4. Cookies and Tracking

The khelovip live website uses cookies and similar tracking technologies. These are small data files stored in your browser that help improve the site's functionality and user experience.

Types of Cookies

• Essential cookies: Strictly necessary for the site to operate. These cannot be disabled.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To understand how the platform is used — no personally identifiable information is collected.

You can disable cookies through your browser settings, though doing so may limit some of the site's functionality.

5. Sharing Information with Third Parties

We do not sell, rent, or share your personal information for unauthorised purposes. However, sharing information may be necessary in certain circumstances:

5.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical services. These partners receive only the information necessary to complete their designated tasks and are not permitted to use it for any other purpose.

5.2 Legal Obligations

We may be legally required to provide information to relevant authorities to comply with court orders, government investigations, or legal requirements. In such cases, we will always follow the applicable legal process.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may form part of the transferred assets. In such cases, we will notify you in advance.

6. Data Storage and Security

6.1 Retention Period

We retain your information for as long as your account remains active. Even after account closure, financial transaction records and identity verification information may be kept for a specified period due to legal obligations.

6.2 Security Measures

khelovip live uses the following technical measures to protect your information:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Strong encryption algorithms for sensitive data
• Regular security audits and vulnerability testing
• Restricted access controls — only authorised staff can access personal information
• Round-the-clock monitoring to detect suspicious activity

No method of transmitting information over the internet or electronic storage is completely secure. We make every effort to ensure the highest level of protection, but we cannot guarantee absolute security. It is your responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.

7. Your Rights

As a user of our platform, you have the following rights:

• Right to access: You have the right to know what information we hold about you.
• Right to correction: If your information contains errors, you can request that they be corrected.
• Right to deletion: In certain circumstances, you can request that your personal information be deleted, though some information may be required to be retained for legal reasons.
• Right to restrict processing: In certain cases, you can request that the way your information is used be limited.
• Right to portability: The right to receive your information in a structured, easily readable format.
• Right to object: You can object to your information being used for marketing purposes.

To exercise these rights, please contact our support team. We will try to respond to your request within 30 working days of receipt.

8. Protection of Minors

All services of khelovip live are strictly for individuals aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21. Age is verified at the time of registration and accounts are not activated without adequate proof.

If we become aware that a minor's information has been collected, that information will be deleted immediately and the associated account will be closed. To learn more about responsible gambling, please read our Responsible Gaming Guidelines.

9. Policy Changes

khelovip live reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will publish a notice on the website and inform registered users by email.

Continuing to use the platform after any changes means you have accepted the updated Policy. The "Last updated" date at the top of this page always indicates the most recent version. We recommend visiting this page regularly to stay up to date with the latest Policy.

10. Contact

For any questions or concerns about this Privacy Policy, or to exercise your rights, please contact us through the following:

• 24/7 Live Chat — bottom right corner of the website
• Email: [email protected]

Our support team is available in both Bangla and English, seven days a week, twenty-four hours a day. You can also visit our Frequently Asked Questions (FAQ) section for answers to common questions.